How To Engage With Our Team
5 STEPS OF OUR CLIENT SERVICE PROCESS

Questions? Contact Chief Operating Officer Keith Krichinsky

keith.krich@footsforecast.org    443 | 929.0721 

1. MEET & GREET (PHONE or IN PERSON) 

• FIRST, we schedule a brief, no-obligation teleconference to learn your weather-relevant operational priorities. Prior to the call, we issue a Decision Services overview, to help you identify which programs will best address your needs.
• Free on-site or online consult/webinar is also available upon request. 

2. SERVICE QUOTE & FREE TRIAL

• NEXT, following input from on-call or on-site discussions, we issue a service plan quote within 24 hours (if for Advantage or Seasonal) including a proposed Letter of Engagement for expedient needs. 
• FREE Trial of services are available for up to a 48 hour period (such as for a weekend outdoor concert, or during a high-impact period)
• For Urgent Service, a Letter of Engagement & Credit Card Authorization Form is sent during the teleconference.

3. LETTER OF AGREEMENT 

• THEN, after your review, modification or acceptance of the plan quote, the Letter of Agreement is signed electronically and returned with a Credit Card Authorization Form. 
• A Scope of Work follows within 24 hours, and services commence once the SOW is received by you. 

4. BILLING / RETAINER

• All plans include a reasonable retainer to account for initial services. 
• Following the retainer, a client is billed on a NET 30 from our Finance Team.
• Payments can be made by credit card, PayPal, or through our online store

5. ADJUSTMENT OF CONTRACT?

• If with 7 business days of signing, a review of the contract/SOW by the client and the team finds an area of concern warranting modification, Foot's Forecast agrees the client is entitled to a no-fee collaborative adjustment of terms and a FREE two-week extension of services at no additional charge.

We're ready to work the event with you.
Anywhere you need us.