Thursday, November 8, 2012

How To Engage With Our Team
5 STEPS OF OUR CLIENT SERVICE PROCESS

Questions? Contact Chief Operating Officer Keith Krichinsky
keith.krich@footsforecast.org    443 | 929.0721 


1. MEET & GREET (PHONE or IN PERSON) 
  • FIRST, we schedule a brief, no-obligation teleconference to learn your weather-relevant operational priorities. Prior to the call, we issue a Decision Services overview, to help you identify which programs will best address your needs.
  • Free on-site or online consult/webinar is also available upon request. 

2. SERVICE QUOTE & FREE TRIAL
  • NEXT, following input from on-call or on-site discussions, we issue a service plan quote within 24 hours (if for Advantage or Seasonal) including a proposed Letter of Engagement for expedient needs. 
  • FREE Trial of services are available for up to a 48 hour period (such as for a weekend outdoor concert, or during a high-impact period)
  • For Urgent Service, a Letter of Engagement & Credit Card Authorization Form is sent during the teleconference.

3. LETTER OF AGREEMENT 
  • THEN, after your review, modification or acceptance of the plan quote, the Letter of Agreement is signed electronically and returned with a Credit Card Authorization Form. 
  • A Scope of Work follows within 24 hours, and services commence once the SOW is received by you. 
4. BILLING / RETAINER
  • All plans include a reasonable retainer to account for initial services. 
  • Following the retainer, a client is billed on a NET 30 from our Finance Team.
  • Payments can be made by credit card, PayPal, or through our online store
5. ADJUSTMENT OF CONTRACT?
  • If with 7 business days of signing, a review of the contract/SOW by the client and the team finds an area of concern warranting modification, Foot's Forecast agrees the client is entitled to a no-fee collaborative adjustment of terms and a FREE two-week extension of services at no additional charge.

We're ready to work the event with you.
Anywhere you need us.




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